CancerIQ, Inc.
PRIVACY POLICY
Last Updated / Effective Date: May 7th, 2026
This Privacy Policy (“Policy”) explains how CancerIQ, Inc. (“CancerIQ,” “Company,” “we,” “us,” or “our”) collects, uses, and protects Personal Information when you: (i) visit our public-facing website and related subdomains (collectively, the “Website” ); or (ii) otherwise interact with us in the course of our general business operations (collectively, the “Services” ), in each case outside of our digital healthcare technology platform.
This Policy applies only to information collected through the Website and Services. It does not apply to information collected through the CancerIQ clinical technology platform used by healthcare providers, nor to any Protected Health Information (“PHI”) processed on their behalf. Platform-related data is governed by the Platform Privacy Policy and the applicable Business Associate Agreement (“BAA”) .
Please read this Privacy Policy carefully to better understand our privacy practices related to your use of our Services. We may modify this Privacy Policy from time to time. Material changes will be conspicuously posted on the Website or otherwise communicated to you. All changes will be effective upon posting.
1. WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Policy, “ Personal Information ” or “ Personal Data ” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information, aggregated or de-identified information that cannot reasonably be used to identify you.
2. PERSONAL INFORMATION WE COLLECT
We collect the following categories of Personal Information.
| Category of Data | Examples |
|---|---|
| Identifiers | Full name, mailing address, billing address, Internet Protocol Address (“IP Address”), email address, and telephone number. |
| Account and Services Information | We collect information from you to create an account to use our Services. Such information may include your name, email address, phone number, and password, among other items. We collect feedback you provide to us through the Services, and we collect data about how you use and interact with features in the Services. |
| Business Contact and Customer Relationship Management | We collect and maintain information about our customers, including that gathered by our communications or on social networks, which may include company name, business contact name and title, phone number, email, and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details. In addition, we collect user credential and profile data (name, contact, authorized users). |
| Internet Activity | Browsing history, search history, information regarding your interactions with the website, application, or advertisement, electronic device identifier, hardware information, operating system version, browser type and version, browser language, media access control (MAC), screen resolution, cookie information, system type, access times, and referring website URLs. |
| Imprecise Geolocation Data | City, state, zip code, and country (based on IP Address). |
| Sensory Information | When customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests. We may also collect call recordings related to support and customer service-related calls. |
3. SOURCES OF THE INFORMATION WE COLLECT AND THE PURPOSE FOR WHICH WE COLLECT IT
Information We Collect From You – Directly and Automatically
We collect certain Personal Information directly from you when you communicate with us or provide your information to us as further described below. We also use cookies and online tracking mechanisms to automatically collect information from you when you visit the Website as described below.
| Purpose for Collection and Use | Examples |
|---|---|
| Business Purposes |
To facilitate transactions; To process requests for Services; To improve products and Services; To provide customer Service; To inform our business strategies; and To monitor our Services. |
| Employment Purposes | When you apply for a job vacancy and complete employment documentation. |
| Communication Purposes |
To respond to your requests or inquiries; To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted Services, including the security updates, when necessary or reasonable for their implementation; and To provide information about our Services. |
| Website Management Purposes |
To provide personalized experiences; To troubleshoot problems with the Website; To help improve the Website; To protect the security of the Website; and To conduct statistical and other analyses of the Website. |
| Marketing & Advertising Purposes | To serve you targeted advertising. |
| For Compliance and Legal Purposes |
To protect our legal rights and the rights of third parties; To bring a legal action when necessary to protect legal rights; To respond to state consumer privacy rights requests; and To respond to other legal requests. |
| Analytics |
To perform analytics on your use of the Website; and To understand the Website’s demographics and user preferences. |
4. INFORMATION WE COLLECT FROM THIRD PARTY SOURCES
We collect Personal Information from various third-party companies and public sources as described below.
| Third Party Sources | Examples |
|---|---|
| Payment Processors | To process payments for our Services. |
| Third Party Marketing Companies | We may receive information from third-party advertising service providers. |
| Analytics Providers | We may receive Personal Information from third-party analytics providers. |
5. SHARING PERSONAL INFORMATION
We may disclose your Personal Information to third parties for the following purposes:
| With Whom We Disclose Personal Information | Purpose for Disclosing |
|---|---|
| Employees, Business Partners, Affiliates, and Subsidiaries | To process, deliver, and provide Services, communicate with you, provide customer service, and improve our products and Services. |
| Service Providers | We may share your Personal Information with service providers, in accordance with contractual provisions that require them to protect your Personal Information. |
| Third-Party Advertising Networks |
To provide targeted advertising and other marketing communications. To perform data and statistical analysis for us. |
| Government and Law Enforcement | We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of the Company or any other person or entity. |
| Professional Advisors | To receive advice from our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to us. |
| New Owners or Successors in Interest | We may share your Personal Information in connection with a contemplated or completed strategic business transaction such as a merger, acquisition, sale of all or substantially all of our assets or stock to a subsequent owner or operator, a dissolution, bankruptcy, liquidation or other similar business transaction where Personal Information may be shared, sold or transferred to that third party, including during the due diligence process. |
6. DE-IDENTIFIED/AGGREGATED DATA
We may create anonymous, aggregated, or de-identified data from your Personal Data and other individuals whose Personal Data we collect. We make Personal Data into anonymous, aggregated, or de-identified data by removing or not utilizing information that makes the data personally identifiable to you. We may use this anonymous, aggregated, or de-identified data for research or analytics and we may share it with third parties for our lawful business purposes, including to provide the Services, analyze and improve the Services, and promote our business.
7. AI CHATBOT TECHNOLOGY
We use AI-enabled chat tools that may collect and process users’ interactions with the Website for customer service and to improve our Services. These interactions may include users’ Personal Information entered into the chat window, webpages visited on our Website, IP address, and geographic location information such as city, state, or geographic area. Please do not submit sensitive personal information (including health information) through the chat feature. The interaction data helps us identify and diagnose usability problems, identify areas for improvement, and improve the customer experience when using the Services. Conversations and interactions with AI features may be logged and processed to improve performance.
8. BLOGS AND FORUMS
Our Website may, from time to time, offer publicly accessible blogs or community forums where you can submit ideas, photographs, writings, music, video, audio recordings, computer graphics, pictures, data, information about your location, questions, comments, suggestions, or other content ("User Generated Content"), including Personal Information. You should be aware that any User Generated Content you provide in these areas may be read, collected, and used by others who access them. Please note that we do not control who will have access to the User Generated Content that you choose to make public and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure.
We are not responsible for the privacy or security of any User Content that you make publicly available on the Website or what others do with the User Content you share with them on the Website. We are not responsible for the accuracy, use, or misuse of any User Content that you disclose or receive from third parties through the Website.
9. WEBSITE ANALYTICS, COOKIES, AND OTHER TRACKING TECHNOLOGY
We use analytics services and targeted advertising cookies in addition to location features that are connected to your use of the Services. We use cookies, web beacons, pixel tags, and other technologies (collectively " Cookies ") on our Services to automatically collect information used to improve the Services and to advertise to you. A cookie is a small text file that our Services save onto your computer or device when you use the Website.
A cookie can either be a "session" cookie or a "persistent" cookie. Session cookies exist only for so long as you are visiting the Website and are typically deleted when you exit your web browser. Each time you visit a Website that has implemented a persistent cookie, the persistent cookie is renewed, and that cookie will remain active until its predetermined expiration date.
A. Website Analytics
We use third-party software tools on our Website to learn more about how visitors navigate the Website and view content. These third-party analytics providers provide us with analytical information collected through the Cookies that we use to improve the Website, to make sure it is easy to use, and to develop content that is both interesting and customized.
-
Google Analytics and Its Advertising Features: We have enabled and implemented Google Analytics with signals and Google Dynamic Remarketing, a Google Analytics Advertising feature. To prevent Google from using data collected by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the Website itself or to Google. Opting out will not affect your use of the Website. For more information on how Google uses Personal Information, visit Google's Privacy Policy and Google's page on How Google uses data when you use their partners' websites or apps .
-
LinkedIn Analytics: We have enabled LinkedIn Analytics. We use this analytics information to evaluate the use of the Website, compile reports on Website activity, and for our use and for providing other services relating to activity on and use of the Website. To learn more about LinkedIn’s privacy practices, please refer to their privacy policy, available here .
-
HubSpot Analytics. We use HubSpot Analytics, a web analytics tool, to help us understand how our Website is used. HubSpot Analytics utilizes various tracking technologies to generate the information we select about your use of our Services, which may include information about the Website or online services visited before a device accesses our Services, metrics about the performance of our Services, and information about how devices access our Services. You can learn more about HubSpot’s practices with respect to Personal Information by reviewing their privacy policy, available at HubSpot’s Privacy Policy .
B. Targeted Advertising
We use service providers and other third parties to serve you customized email, SMS, and internet-based advertisements. Those ad networks use Cookies and other tracking technologies to serve ads based on your prior visits to our Website. These ad networks may place and store cookies on the devices you use to access our Services and collect information, including your browsing behavior, referring websites, and your response to advertisements.
-
LinkedIn Ads: We use LinkedIn Ads to display search advertisements and to track when you have visited or used our Services. If you click on a LinkedIn Ads advertisement, LinkedIn Ads stores a cookie on your device that is used to track the number of individuals who click on a LinkedIn Ads advertisement and are forwarded to the applicable website. To learn more about LinkedIn’s privacy practices, please refer to their privacy policy, available here . LinkedIn allows you to opt out of tracking associated with LinkedIn Ads. You may opt-out here or here .
10. YOUR CONSUMER PRIVACY CHOICES
We recognize that you may want to limit how your Personal Information is used and shared. We currently offer the following choices:
-
Update your Personal Information. You may update your Personal Information by contacting us using the information in the “Contact Us” section below.
-
Delete Your Account. If you no longer wish to use the Services or access your account or account information, you may request deletion by contacting us at support@canceriq.com. When we process your request, we will permanently delete your account and the personal information associated with it that we maintain in our active systems. However, limited information may continue to exist in system logs, backups, or records we retain for security, fraud‑prevention, or legal compliance purposes.
-
Opt Out of Targeted Marketing. If you wish to limit or opt out of third-party advertising, you can do one or more of the following:
-
Change your Browser Settings. The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be uploaded to your device, including how to disable such technologies. You can disable our cookies, or all cookies, through your browser settings, but please note, disabling cookies may impact some of the features of our Website and prevent them from operating as intended. You can learn more about cookies, including how to see what cookies have been uploaded to your device and how to manage and delete them, by visiting All About Cookies .
-
Change your Preferences. To change your preferences with respect to certain online ads and to obtain more information about ad networks and online behavioral advertising visit the National Advertising Initiative Consumer Opt Out page and the Digital Advertising Alliance’s Consumer Choice Tool . Please note that even if you opt-out of receiving interest-based advertising, you may still receive advertisements, but they will be more general in nature. In addition, the electronic device you use to visit our Website may offer relevant privacy settings; please see the device settings for details.
-
-
Opt Out of Marketing Messages. If you sign up to receive marketing communications and materials, you consent to receive such communications at the location or contact information you provide.
-
Email. If you no longer wish to receive email marketing messages from us, you should use the “unsubscribe” option that can be found in each marketing email we send or contact us using the information provided below. Within 10 days of receipt of your unsubscribe request, we will remove you from our distribution list unless you resubscribe.
-
Phone. You may request that we remove your telephone number from our marketing list and refrain from sharing it with third parties by contacting us using the contact information provided below.
-
11. SHINE THE LIGHT
California law also gives residents certain rights related to how businesses share their information for direct marketing. Under California’s “Shine the Light” law (Civil Code § 1798.83), California residents may request information about how we shared their Personal Information with third parties for those third parties’ own direct marketing purposes during the prior calendar year. If we have made such disclosures, we will identify the third parties involved, describe the categories of Personal Information disclosed, and, where the nature of a third party’s business cannot be reasonably determined from its name, provide examples of the products or services that the third party marketed.
We provide this information in a standardized format that is not specific to any individual requestor, and California residents may request it once per calendar year at no charge. To submit a Shine the Light request, residents should send a written request to us at the physical mailing address listed below, which helps us reduce automated or fraudulent submissions:
CancerIQ, Inc.
400 North Michigan Ave
Suite S1000
Chicago, IL 60611
Email: support@canceriq.com
12. LEAVING OUR WEBSITE AND/OR LINKING TO THIRD PARTIES
We strive to ensure that any information you send us is safe. When you leave this Website and go to another linked website, we are not responsible for the content or availability of the linked website. Please be advised that we do not represent either the third party or you if you enter into a transaction on the third-party website. Further, the privacy and security policies of the linked website may differ from those practiced by us. The inclusion of any link does not imply our endorsement of any other company, its website(s), or its product(s) and/or service(s). We are not responsible for the privacy practices or content of any other website. Your interactions with third-party websites are governed by their own privacy policies.
13. SOCIAL MEDIA
We may use social media plug-ins to enable you to easily interact with certain social media websites (e.g., Facebook, LinkedIn, Instagram) and share information with others. When you visit our online Services, the operators of the available social media plugins can place a cookie on your device enabling such operators to recognize individuals who have previously visited our online Services. If you are logged into these social media websites while visiting our online Services, the social media plugins allow the relevant social media website to receive information that you have visited our online Services or other information. The social media plugins also allow the applicable social media website to share information about your activities on our online Services with other users of the social media website. For more information about social media advertising and social media plugins from other social media websites, please refer to those website’s privacy and data sharing statements.
14. CHILDREN'S PRIVACY
Our Website is not intended for or directed to individuals under 13 years of age, and we do not knowingly collect any personal information from children under the age of 13. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.
15. DATA SECURITY POLICY & USER RESPONSIBILITIES
We take the protection of your information seriously and take reasonable and appropriate physical, administrative, and technical measures to protect the information collected through our Website. While we implement commercially reasonable security measures to protect your privacy, there are inherent security risks associated with transferring data over the internet, and we cannot guarantee that the information collected about you will always remain private when using our Website and/or Services. As a result, while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
16. INTERNATIONAL USERS
Our Services are intended for use within the United States. If you access our Website from outside the U.S., please be aware that any personal information you provide may be transferred to, stored in, and processed in the United States, where our servers and operations are located. U.S. data protection laws may differ from those in your country of residence. By using our services and submitting your information, you acknowledge and consent to this transfer and processing in accordance with this Privacy Policy.
17. CHANGES TO THIS PRIVACY POLICY
As our organization changes over time, this Privacy Policy may change as well. We reserve the right to amend the Privacy Policy from time to time. We will provide you notice of material changes by indicating that the Privacy Policy has been updated on our homepage and will indicate the date we made the update above. Your continued use of any of the Website and Services after the changes have been made will constitute your acceptance of the changes. Please, therefore, make sure you read any such notice carefully.
Contact Us
CancerIQ, Inc.
400 North Michigan Ave
Suite S1000
Chicago, IL 60611
Email: support@canceriq.com